KeffiRooms Terms & Privacy

1. Acceptance of Terms & Privacy

These Terms & Privacy (“Agreement”) form a binding agreement between you and KeffiRooms. If you do not agree, you must not use the platform. Continued use after we update this Agreement constitutes acceptance of the revised version.

2. Who May Use KeffiRooms

• Student Seekers — individuals looking for lodges or short stays near Nasarawa State University, Keffi (NSUK).
• Agents — property owners, landlords, caretakers, or authorised representatives who list student housing and are manually approved by KeffiRooms admin.
• Hotel / short-stay owners — operators who register a hotel shop, pin location, and list room types after WhatsApp verification and admin approval.
• Guests — may browse public listings without an account, subject to limited features and this Agreement.

You must be at least 16 years old and legally able to enter contracts under Nigerian law. You are responsible for the accuracy of information you provide.

3. Nature of the Platform

KeffiRooms is a listing and coordination platform, not a landlord, estate agent, insurer, or guarantor. We:

• Display property listings submitted by approved agents.
• Facilitate introductions between verified seekers and agents through admin-coordinated WhatsApp communication.
• Apply trust checks, listing review, and fraud-prevention measures.

We do not own listed properties, collect rent on behalf of landlords, or guarantee that any listing will result in a tenancy. All rental agreements are strictly between the seeker and the property owner or agent.

4. Account Registration & Security

• You must provide accurate name, email, and (where required) a valid Nigerian mobile number.
• Agents must register with an active WhatsApp number and may optionally add a recovery phone for login.
• You are responsible for keeping your password confidential and for all activity under your account.
• Notify KeffiRooms immediately if you suspect unauthorised access.
• We may suspend or terminate accounts that violate this Agreement or pose a fraud risk.

5. Agent Listings & Accuracy

Agents warrant that listing information — including price, location, photos, amenities, and availability — is truthful and current. Agents must not:

• Post fake, duplicate, or misleading listings.
• Use photos that do not represent the actual property.
• List properties they are not authorised to advertise.
• Demand payment before a seeker has viewed the property and KeffiRooms has confirmed the connection.

KeffiRooms reserves the right to reject, edit, unlist, or remove any listing without prior notice if it breaches this Agreement or our trust standards.

6. Seeker Conduct & Connections

• Seekers may contact agents only through KeffiRooms-coordinated channels unless admin explicitly permits otherwise.
• Provide honest contact details when requesting a viewing or connection.
• Do not harass agents, submit false reports, or attempt to bypass KeffiRooms coordination after a successful introduction.
• After a property visit, you may be asked to confirm satisfaction and leave a review to help protect other students.

7. Coordination Fees & Payments

• Exact fee amounts are explained by the KeffiRooms coordinator on WhatsApp when relevant.
• Never pay rent, deposits, or agent fees directly without KeffiRooms admin confirmation.
• KeffiRooms is not liable for payments made outside our verified process.

Rent, agency charges, caution deposits, and utility costs are separate matters between seeker and landlord and are not collected by KeffiRooms unless explicitly stated.

8. Privacy Policy (part of this Agreement)

This section is our Privacy Policy. It explains what we collect, why, who sees it, and your choices. It applies to seekers, agents, hotel owners, guests, and admins.

8.1 What we collect

• Account data — name, email, phone / WhatsApp number, password (stored hashed), and role (seeker, agent, hotel, admin).
• Listing & shop data — titles, areas, landmarks, prices, amenities, descriptions, and photos you upload.
• Location data — map pins and GPS from device or photo EXIF when agents/hotels upload images or pin a property (used for verification).
• Photo metadata — EXIF fields such as taken-at time, camera make/model, and embedded GPS, plus upload device hints.
• Booking & inquiry data — short-stay booking codes, requested dates, guest name/phone, and WhatsApp coordination messages we facilitate.
• Technical data — basic logs needed to run the service (e.g. login sessions, error and security events).

8.2 How we use data

• To operate listings, hotel shops, approvals, and WhatsApp-coordinated connections or bookings.
• To verify agents/hotels and reduce fraud (including admin review of GPS and photo metadata).
• To send account emails (OTP, password reset), service notices, and fraud alerts.
• To improve safety, fix bugs, and meet legal or regulatory duties in Nigeria.

8.3 Who can see what

• Public / seekers — listing and hotel shop content (photos, area, landmark, prices). Exact street address and map pins stay hidden until payment/admin confirmation where applicable.
• Admin only — sensitive photo EXIF/GPS metadata, exact pins, pending owner details, and coordination records needed to verify and run bookings.
• Seeker contact details are shared with KeffiRooms admin to coordinate introductions — not shown directly to agents until verification is complete.
• Agent / hotel information is shown to seekers only after admin approval.
• We do not sell personal data to third parties for marketing.
• We may use trusted processors (e.g. email delivery, cloud image hosting, database hosting) solely to run the platform.

8.4 Retention & your choices

• We retain account, listing, booking, and verification records as needed for disputes, safety, and legal compliance.
• You may request correction of inaccurate account details or ask to close your account by contacting us (see Contact below).
• Some records may be kept longer where required by law or to prevent fraud.

9. Anti-Fraud & Trust Protocol

• All agents undergo manual admin approval before listing.
• Listings may be verified using photo review and trust scoring.
• Users who attempt scams, impersonation, or off-platform fee evasion may be permanently banned and reported to relevant authorities.
• KeffiRooms may cooperate with law enforcement where required by Nigerian law.

10. Reviews & User Content

Reviews, messages, and listing content you submit must be honest and lawful. You grant KeffiRooms a non-exclusive licence to display, moderate, and remove such content on the platform. We may remove content that is abusive, defamatory, or misleading without notice.

11. Intellectual Property

The KeffiRooms name, logo, interface design, and platform code are owned by KeffiRooms Inc. You may not copy, scrape, reverse-engineer, or resell platform data or branding without written permission. Listing photos remain the property of their uploaders; agents confirm they have rights to publish them.

12. Disclaimers

The platform is provided “as is” to the fullest extent permitted by law. KeffiRooms does not warrant that:

• Any listing is available, safe, or suitable for your needs.
• Agents will honour verbal or written promises outside verified platform communication.
• The service will be uninterrupted or error-free.

You inspect properties at your own risk and should exercise reasonable caution before entering any tenancy agreement.

13. Limitation of Liability

To the maximum extent permitted under Nigerian law, KeffiRooms and its operators, staff, and partners shall not be liable for indirect, incidental, or consequential damages arising from use of the platform, property visits, tenancy disputes, or payments made outside our coordination process.

Our total liability for any claim relating to the platform shall not exceed the coordination fees you paid to KeffiRooms in the twelve (12) months preceding the claim.

14. Suspension & Termination

We may suspend or terminate your access immediately if you breach this Agreement, engage in fraud, or harm other users. You may stop using the platform at any time. Provisions that by nature should survive termination (fees owed, liability limits, privacy retention, governing law) will remain in effect.

15. Dispute Resolution

Parties agree to first attempt informal resolution by contacting KeffiRooms support. Unresolved disputes shall be governed by the laws of the Federal Republic of Nigeria. Courts in Nasarawa State shall have non-exclusive jurisdiction unless mandatory consumer protection law provides otherwise.

16. Changes to Terms & Privacy

We may update this combined Terms & Privacy document to reflect legal, operational, or product changes. Material updates will be posted on this page with a revised effective date. Your continued use after changes constitutes acceptance.

17. Contact

For questions about these Terms & Privacy, data handling, or to report fraud:

• Email: keffirooms@gmail.com
• Platform: KeffiRooms admin panel / WhatsApp coordination channel